Support and connection assistance when you need it

Fill out the structured support ticket below. Our technical team verifies line availability and dispatches support directly.

Common technical resolutions

Review these simple verification steps before logging a ticket.

Set-Top Box Restart

Coaxial Cable Seating

Rain Attenuation

Power cycle your digital receiver by unplugging the unit for ten seconds to clear signal buffers.

Ensure the primary RF cable is firmly threaded into both the wall outlet and the receiver port.

Heavy storms can temporarily affect local distribution links. Service restores automatically once weather clears.

Support and service guidelines

Technician Response Window

New Connection Requirements

Account Verification

Logged service tickets are reviewed instantly with on-ground technician dispatch scheduled within local working hours.

New residential and commercial line requests require address verification and cable availability checks in your building.

Keep your registered mobile number and customer ID ready when contacting support for faster resolution.